1
The question
Why isn’t there a better way to do this?
2
Lean can help
Three workplaces, one shared problem.
3
DMAIC
A proven problem-solving technique.
4
Define
What needs fixing, why, and who can fix it.
5
Measure
Data from customers, employees and systems.
6
Kaizen
A workshop with the people who do the work.
7
Improve
A new process without the unneeded steps.
8
Control
Plan Do Check Act keeps the gains.